FAQ after you buy

What is the controller?
The controller is the branded box on the cord between the first LED and the AC adapter. It's an essential part of every Twinkly product, because it co...
Tue, 2 Oct, 2018 at 6:08 PM
Why connect Twinkly to the local Wi-Fi network (home or office)?
Connecting your Twinkly products to a local Wi-Fi network at home or in the office will give you an even more incredible experience! You can create gro...
Tue, 2 Oct, 2018 at 10:15 AM
How do I connect Twinkly to my smartphone?
Twinkly connects to your smartphone via Wi-Fi. It can actually create its own network that you can detect on your device. If you are using Twinkly for t...
Fri, 19 Oct, 2018 at 1:44 PM
Can I install Twinkly on more than one network?
Yes, but only one Wi-Fi network at a time.
Tue, 2 Oct, 2018 at 3:31 PM
How can I install Twinkly on a new network?
Follow the reset procedure of your Twinkly, and link it up again to your preferred network, following the configuration procedure via the app or described h...
Tue, 2 Oct, 2018 at 3:31 PM
I can't see the Twinkly network in the Wi-Fi network list on my smartphone
If your product is connected to the power supply, check if the lights on the controller are on. A continuous blue LED on shows your product is connected...
Tue, 2 Oct, 2018 at 3:32 PM